We will look into this in an effort to ensure that other guests don’t have the same experience. We appreciate you bringing this to our attention. Regarding the beverage refill service you did not receive. We get such positive feedback on the food, we are sure he would have made sure you walked away happy. We hope you took the opportunity to speak with him about your concerns. Our chef welcomes the opportunity to correct anything a guest is not happy with, at the time of the meal.

We are also sorry to hear that you did not enjoy the buffet. We apologize that you didn’t experience the results of our efforts. We also have a dedicated staff on every cruise to ensure everything stays clean and disinfected. We used some of that time to give the ship a thorough cleaning, floor to ceiling.

On behalf of the management of Victory Casino Cruises, I would like to apologize for your disappointment with regards to your recent visit. Please ensure everyone is treated as a valued guest. I am proud to be an American, and though we have our issues, there is no other place I would rather live, and I've lived in other countries. The world sits on the edge of its seats as we watch things unfold in other countries. We are both retired military who served in the United States Army during peace and wartime, and this should not be a qualification to receive anything other than the service rendered to every other guest. I gave up and began to buy my drinks from the bar, receiving great drinks, service, and conversation from the bartender. She would continue to walk around where I was sitting or never bring a drink back after my friend or I requested it. This was not my first or last trip on the Victory Cruise, but this time, my friend and I found it very difficult to get a drink from the waitress while playing the slots and on the tables. I recently went on the Victory Casino Cruise, and as a Black man, I have been aware of the racism from the Latino community for some time now.

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